Maggie Kroeger, CEBS
Engagement Team Leader
Maggie leads HORAN's Health Benefits Engagement Team. With a passion for digging in to solve problems. Maggie and the HORAN Engagement Team focus on the best claims resolution outcome for the employee. Additionally, the team champions employee advocacy, facilities on-site education in one-on-one or group settings and implements and conducts customized communications.
As a Certified Employee Benefit Specialist, Maggie's focus and passion is found through understand the "why" in processes to ultimately improve how employees understand benefits and receive the care they need.
Libby Allison
Client Specialist
Libby serves as the point of contact for clients with custom service issues or claim resolution problems. She effectively communicates the details of benefit selections and the renewal process to ensure clients understand their benefit options.
As a member of the HORAN Engagement Team, Libby offers hands-on customer service. She educates clients on existing benefit coverage and eliminates the headache involved by expediting claim issues. Libby delivers a sense of security to employees by working with them on an individual basis to service their employee benefit needs.